No problem! Our web portal allows you to set up as many Alaskan destinations as needed, and you can choose which one to direct each package to when it arrives at our warehouse.

Absolutely! Some customers prefer to save transit time and not have to dialogue about their packages – they already know which USPS shipping method works best for their location.

From our web portal, you can select a default auto-forwarding destination, payment method, and mail class, and we will follow those instructions for every package that arrives for you. You'll still receive package notification and tracking information, but will not need to confirm each package. This is ideal for customers who are comfortable with our system and already know what they want, or those in rural locations with limited Internet access.

Your retailer will typically provide you with a tracking number through their shipping system to monitor until the package is delivered to our warehouse. After that point, as soon as your order is en route to Alaska, we'll send you a USPS tracking link to show the progress toward its final destination.

Because we use the USPS for forwarding, we must follow their restrictions on package size and allowed content.

The dimensional and weight restrictions are essentially a maximum of 108" overall dimension (girth plus length) and weight up to 70lbs. A package with a total dimension between 108"-130" is considered oversized and is restricted to Ground shipping only (and can be exceedingly expensive, even for USPS).

Please familiarize yourself with allowable content for USPS here to avoid shipments to us that we cannot legally send to you in the mail. Things like alcohol, ammunition, and marijuana products are PROHIBITED in the US mail, whereas things like lithium batteries and nail polish are allowed but have specific restrictions.

While our original intention was to refuse any hazmat shipping, we have found that with a bit of research we can ship many restricted items via Ground Advantage. So when we receive a package indicating lithium batteries or limited quantity hazmat, we will request content information from you the customer in order to confirm it is allowable and keep proper record of the shipment. There may be an added $5 fee for the extra effort involved in hazmat research.

If the contents cannot be shipped according to USPS regs, we cannot forward it and it will need to be returned (return fees apply).

If in doubt about hazmat regs, email us ahead of time to confirm and save us all the frustration of returning a package!

If a package cannot be shipped USPS due to size or weight, we have options. Sometimes it is simply a matter of repackaging into a smaller box, or dividing the contents into 2 packages.

We can also ship UPS or FedEx which allows for packages up to 165" overall and weight up to 150 lbs (shipping quotes for these carriers on requests).

OR if you live near an Alaska Airlines hub (anywhere the jet lands), we can ship packages Air Cargo (prices on request). This can cost surprisingly less than the other carriers and will get to your destination sooner!

If a package cannot be shipped USPS due to hazmat issues, you will need to initiate a return with the vendor and supply us with a return label. Note that our $5 handling fee applies to returns.

It is based in north Idaho, a region where USPS rates to Alaska are cost-effective and shipping time is optimal. The address to use for your packages will include your name and a private mailbox number.

Yes, the security of our customers' packages is paramount, and our warehouse is well protected and insured against any harm.

You can choose from Ground Advantage (formerly Parcel Post), Priority Mail, or Priority Express Mail. Media Mail is an option upon request.

If we receive a damaged package we will alert you via email and post pictures of the damage in the package record. We can inspect the contents at your request.

We commonly see the need to simply reinforce poor packaging with sturdy tape or patching to make it ready for the next leg of the trip. We also have boxes available if something needs to be completely repackaged. Depending on time and material there may be added fees for this service.

If the contents itself is damaged, you will need to communicate with the vendor to resolve.

We will do everything in our power to reach you promptly and make sure that your shipment continues en route to its final destination in Alaska. If we do not receive any response from our attempts to contact you, we consider packages abandoned after 30 days and eventually dispose of unclaimed items.

Yes, just let us know ahead of time how many packages you expect and when you are ready to have them consolidated. Our $5 handling fee applies per package. Consolidation is most beneficial for 3-4 small parcels. Combining large or heavy items can get you into higher postage rates and eliminate any savings.

It is not unusual for a vendor to use unnecessarily large boxes when shipping products. The larger the box, the higher the rate....if you think your package may be a victim of this problem, we can repack into a smaller box at your request (added fee depending on time and materials involved).

Yes, USPS Ground Advantage, Priority, and Priority Express all include up to $100 of insurance coverage for loss, damage, or missing contents. If you want to add more coverage, please contact us via email before approving your package for shipping.

We use standard U.S. Postal rates plus a $5 handling fee per package (as well as a 3% charge to cover credit card processing fees).

If you have an idea of the weight and dimensions of a package you want to ship, you can estimate the cost by entering our zip code in ID and yours in AK into the USPS postal calculator.

We also have small fees for extra services like repackaging, consolidation or hazmat research (see questions above) -- but our goal is to keep it all reasonable and affordable for our fellow Alaskans!

Unfortunately, by regulation, online sellers have to collect sales tax for the municipality to which they are selling. And since you are shipping to an Idaho address, they will charge you Idaho sales tax.

This is one reason we chose Idaho over Washington state for our location, ID sales tax is less. We understand this is a frustrating situation for customers who live where there is no sales tax....

If you do a lot of business with one online seller you could contact them and explain that the final destination is AK, and we could provide a letter explaining that we are a forwarding service. Most customers deal with so many different vendors that it would be tedious to make those arrangements, so to our knowledge none have tried.

We do not charge sales tax for our service.

Fortunately, you are dealing with humans and not robots or autonomous systems on our end! If we have a problem with something shipped to our facility and cannot proceed, we will contact you via email, or if need be, by phone to help you understand what’s gone wrong and what are your options.

Unfortunately, the USPS looses approximately 3% of the mail it processes. If you find yourself among that unlucky few, let us know and we will assist with filing a claim.